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Jordan28067103s0d9
Participant
January 23, 2023
Answered

I have to pay to do all editing?..but I already have an Adobe account that I’m paying for?

  • January 23, 2023
  • 3 replies
  • 268 views

I have to pay to do all editing?..but I already have an Adobe account that I’m paying for?

    This topic has been closed for replies.
    Correct answer Rick Spaulding -

    Hi, I see you have a canceled Photoshop for iPad subscription and an active Adobe Express subscription but I do not see a Lightroom subscription associated with the ID you used to sign in to this forum. Perhaps you used a different email. 

    You may want to contact Adobe Customer Care to get it sorted out.
    Go to this link and click the chat bubble in the lower right.
    Type "agent" for quicker service.

    https://helpx.adobe.com/contact.html

    …or call the number for your language and region on this page:
    https://helpx.adobe.com/contact/phone.html

    3 replies

    yamato713108855
    Community Expert
    yamato713108855Community Expert
    Community Expert
    January 24, 2023

    Lightroom（モバイル版）の一部機能は有料です。

    無料版だとデータの自動バックアップが取れないので、ログアウトしてしまうと写真データが消えてしまいます。

    プレミアム機能はこちらで確認できます。

    https://helpx.adobe.com/lightroom-cc/using/premium-features.html

    Rick Spaulding -
    Rick Spaulding -Correct answer
    Legend
    January 23, 2023

    Hi, I see you have a canceled Photoshop for iPad subscription and an active Adobe Express subscription but I do not see a Lightroom subscription associated with the ID you used to sign in to this forum. Perhaps you used a different email. 

    You may want to contact Adobe Customer Care to get it sorted out.
    Go to this link and click the chat bubble in the lower right.
    Type "agent" for quicker service.

    https://helpx.adobe.com/contact.html

    …or call the number for your language and region on this page:
    https://helpx.adobe.com/contact/phone.html

    Jim Wilde
    Community Expert
    Jim WildeCommunity Expert
    Community Expert
    January 23, 2023

    Can you clarify what problem you are having? If you have an Adobe subscription, and are correctly logged into that account in Lightroom Mobile on your iPhone, then all the editing tools should be available to you. If they are not, what message are you getting?

     

    Also, please state the version number of Lightroom that you are running on your iPhone.

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