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adrianaarguijo
adrianaarguijo
Participant
May 20, 2018
Answered

I have zero photos in Lightroom CC, yet my account says I've used 19.10GB out of the 20GB included in my plan.

  • May 20, 2018
  • 1 reply
  • 465 views

Recently, I deleted all my photos from my Lightroom CC desktop (and Creative Cloud) after being done with editing and saving them, but my account info says I have used 19.10GB out of the 20GB that are included in my 20GB Photography Plan.

I've already gone into the depths of Lightroom folders on my laptop, and can't seem to find any more hidden files to delete. I've checked several times for any photos or files I might've forgotten to delete, but everything has been deleted. The "All Photos" section of the Lightroom CC app says "0", so where are those "used 19.10GB"   of photos coming from?

Has this happened to anybody else? If so, how can I fix my cloud storage so it corresponds to the number of photos I have stored (zero)?

This topic has been closed for replies.
Correct answer Jim Wilde

Have you checked that you haven't got any assets in the Creative Cloud folder on any of your synced devices? That's all I can think that might be causing this.

1 reply

Jim Wilde
Community Expert
Jim WildeCommunity ExpertCorrect answer
Community Expert
May 21, 2018

Have you checked that you haven't got any assets in the Creative Cloud folder on any of your synced devices? That's all I can think that might be causing this.

adrianaarguijo
adrianaarguijoAuthor
Participant
May 21, 2018

Thank you so much! I just checked that and found out I had over 2,000 "deleted" photos in there. I've been slowly selecting 100 photos at a time to delete and the number of GB used has been going down.

Thank you for the help!

- Adriana

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