I just reinstalled my Creative Cloud - still have problems launching Lightroom, two icons displayed Lr and LR(web), the error message says about problem connecting to creative cloud

Hi ​@GPLitvak, I'm just checking in to see if the suggestion helped or if you are still running into this issue? Let us know how things are going. Happy to keep troubleshooting with you if needed. Thanks! ^CH

Hi @GPLitvak,

Thanks for reporting this. Please try the following:

• Sign out of the Creative Cloud Desktop app completely
• Restart the computer
• Sign back into Creative Cloud using the "Continue with Google/ Facebook" on the sign-in page.

Then:

• Open Creative Cloud Desktop
• Launch Lightroom directly from there instead of the taskbar/start menu shortcut

If it still fails:

• Please share the exact error message screenshot
• Also, share a screenshot of the two Lr Icons

Best,
Anshul Saini