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家亮351369059p9c
Participant
January 30, 2024
Question

I lost my premium and can't restore it

  • January 30, 2024
  • 1 reply
  • 131 views

 

 My premium is supposed to last until January 15, 2025, but I can't use it now, and I can't restore it, I'm pretty sure this account is the one I purchased it with. Please help me restore my premium, thank you very much.

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    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    February 2, 2024

    Hey, @家亮351369059p9c. Welcome to the Lightroom Community. I'll help you figure this out. I've reviewed the account you signed in to the community with & I could not find an active subscription. 

     

    The respective app store manages subscriptions from the mobile app store. You can contact their support channels if you've been charged already. Here is a link to contact our team via live chat or call for an account or payments-related issues: https://adobe.ly/3vHfTUt

     
    Thanks!
    Sameer K
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