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R
rolandplanitz
Participant
March 1, 2017
Answered

I'm not able to sign in to Sync with Lightroom Mobile

  • March 1, 2017
  • 11 replies
  • 11268 views

Hi,

a few days ago I updated Lightroom to the most recent version.

After that I noticed, that I was no longer signed in for Lightroom Mobile Sync.

I am signed into my Adobe Account (in the help panel as well as the Creative cloud App).

The Lightroom Mobile Sync Dropdown on the Identity Plate however says Sign In, no matter how often I try to log in.

I tried the following (in all kinds of orders):

* Restarting Lightroom

* Restarting my Mac Pro

* Logging out of Lightroom (Help Menu)

* Logging out of Creative Cloud App

* Exporting Catalog and using this temporary Catalog

I even created a completely new catalog which has exactly the same problem.

To narrow the problem down, I logged out of Lightroom Mobile on my Android Phone and I was able to log back in after.
So it seems that Lightroom Mobile on mobile devices works fine (even logins/logouts).

Just the part in Lightroom to sync to Lightroom Mobile seems to have a problem with logging in.

I hope this can somehow be fixed soon.

I am really looking forward to do my culling on my iPad again.

Best regards

Roland

    This topic has been closed for replies.
    Correct answer greule

    Could you please send me a LR Desktop diagnostic log  - best as a private message with a downloadable dropbox link.

    You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

    -

    Guido

    11 replies

    Show previous replies
    greule
    greuleCorrect answer
    Inspiring
    March 6, 2017

    Could you please send me a LR Desktop diagnostic log  - best as a private message with a downloadable dropbox link.

    You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

    -

    Guido

    R
    rolandplanitzAuthor
    Participant
    March 6, 2017

    Thanks, I sent you a private message with a download link.

    --

    Best regards

    Roland

    J
    JoePellicone
    Inspiring
    March 25, 2017

    I have the same problem can you please help?

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