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N
neon_0561
Participant
September 30, 2024
Question

i made the paymeny but due to technical issue i cannot access lightroom

  • September 30, 2024
  • 1 reply
  • 262 views

 

This topic has been closed for replies.

1 reply

C
Charlie.D
Inspiring
September 30, 2024

Hello @neon_0561 

I see no purchase history for your account.  That screenshot unfortunately does not provide any helpful details.

 

Please try the troubleshooting on this page: https://helpx.adobe.com/uk/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

 

If that fails, and an error is shown, please tell us the error -- a screenshot may help!

 

Otherwise, please contact Adobe Support directly.   Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.

N
neon_0561Author
Participant
October 1, 2024
i am unable to carry on my restore purchases on my app also i cannot see
the active subsciption on my apple payment history . neither of both the
sources respond yet my money deducted . I just have my payment proof and
its not enough . how can i help myself
C
Charlie.D
Inspiring
October 2, 2024

Hello @neon_0561 

When restore purchase failed, what error message was shown?  That is important information people here or Adobe Support would need to help further.

If you sign out and sign back into the app, the app may hint at which account you should sign into to see your subscription (assuming the problem is you have multiple Lightroom accounts).  We need more info from you to help -- there's nothing in your screenshot that helps so far.

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