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dikshant34530291wely
Participating Frequently
December 31, 2023
Question

I paid for the premium subscription, but the program doesn't work. Help

  • December 31, 2023
  • 1 reply
  • 297 views

I paid for the premium subscription, but the program doesn't work. Help

    This topic has been closed for replies.

    1 reply

    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    January 1, 2024

    What should we be able to see on the attached screenshot? I can't see anything about Adobe or Lightroom in it.

    You did not buy within Adobe directly, right? If not, it may take quite some time for the subscription information to propagate.

    Anyhow, make sure to use the very same account/login/email when signing in to the installed app that you used during the buying process.

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    D
    dikshant34530291welyAuthor
    Participating Frequently
    January 1, 2024
    The attached file was the Screenshot of the transaction, yes I'm using the
    same account but still it is showing that I have never purchased the
    subscription. Help
    D
    dikshant34530291welyAuthor
    Participating Frequently
    January 3, 2024

    Can you please respond to my above query quickly or do the refund 

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