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V
Vanessascano
Participant
May 28, 2022
Question

I purchased the premium option and I cannot use it

  • May 28, 2022
  • 2 replies
  • 256 views

Hi there! On Wednesday 25th may (2 days ago) I purchased the premium option, but I cannot use it! 
in my subscription the purchase is active, I tried restore purchase and still nothing!

 

what happened? Why I'm not able to use it? 

This topic has been closed for replies.

2 replies

C
Charlie.D
Inspiring
May 28, 2022

Hi @Vanessascano 

Theresa's hunch led me to check your account here against the server, which did confirm you have an active Lightroom subscription under another account/email ID.  I'll send you a direct message to share details more privately

V
Vanessa24641851211h
Participant
May 28, 2022

Thank you I fixed that again

Theresa J
Community Expert
Theresa JCommunity Expert
Community Expert
May 28, 2022

Perhaps you created a new account when your purchased the premium option. You need to be signed in with the same login credentials you used to purchase the subscription.

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