I've Been Lied About Having The Lightroom Plan Canceled

What a scammy approach Adobe has to billing.

Let me share my story.

I purchase the Adobe Lightroom Plan, since I started photography. After using it for a while, I’ve decided to cancel, within the first 14 days. It was actually in the first day.

So I contacted support and a customer rep tried to convince me to NOT cancel. Soon after I’ve received an email that my account has been canceled and I’m due to a refund in a few days. I still have that email.

One month passed since then or maybe 3 weeks. I’ve checked my account and it was NEVER canceled. Of course, if I cancel now, I have to pay the cancelation fee. Trying to get anyone via support is useless as the chat window has been opened for over one hour for nothing.

So really Adobe?

I would have expected this from some small, scammy company, but the biggest company in the world offering professional software does this?

I have the chat transcript, I have the confirmation email but I don’t even know where to go. I can’t cancel through my account without incurring the penalty.

This is the worst experience I’ve ever had with a billing procedure.

Whom should I even contact in this case? I don't think I'll be able to get anyone to help me via chat support.