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S
Sára343350993txs
Participant
December 18, 2023
Question

I’ve paid for Lightroom premium but premium features are not working.

  • December 18, 2023
  • 1 reply
  • 1676 views

I've paid for premium features and they're not working. It says that my subscription expired but it didn't and I can see it in my App Store purchases. I've tried logging out, restarting device, canceling the purchase and paying for it again but nothing works.

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    1 reply

    C
    Charlie.D
    Inspiring
    December 18, 2023

    Hello @Sára343350993txs 

     

    Is this a Lightroom Mobile Premium subscription you started on your device?  I see no subscription history for the account you used to post for help.

     

    Please try Restore Purchase as described here: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

     

    If that fails to help, and an error is shown, please describe the error message.

      S
      Sára343350993txsAuthor
      Participant
      December 18, 2023

      Yes it was Lightroom Mobile Premium subscription. I can see the yearly subscription on my App Store account and money were taken from my bank account. I've made the purchase on 10.11.2023.

      C
      Charlie.D
      Inspiring
      December 19, 2023

      Hello @Sára343350993txs 

      I believe you, but when I checked our system earlier, there was no sign of the purchase in our system. That is why it is important for you to try Restore Purchase -- this will help pass the subscription details from the mobile App Store to our system.  Please do try the advice at https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

      (in short: go into Lightroom iOS app settings, tap Restore Purchase in your user accountdetails)

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