I want my photos and presets

Forum|Forum|5 years ago
August 25, 2020
2 replies
415 views

I just singed in to ightroom on a new device all my photos and presets are gone.those are the only copies I had of those photos I want them back please

This topic has been closed for replies.

JohanElzenga

Community Expert

If you do not have a subscription, then your photos and presets are stored locally on the device. That means that if you switch to a new device, you will not see the photos and presets, unless you can 'restore' the new device from a backup of the old one.

-- Johan W. Elzenga

Jim Wilde

Community Expert

Can you clarify your post please. What version of Lightroom were you using, and on what device? Do you have an Adobe subscription, or are you using the free version of Lightroom mobile?

I

Isabelle5C5CAuthor

Participant

I was using the free version of Lightroom on an iPhone and no I don't have an adobe subscription

I

Isabelle5C5CAuthor

Participant

Did you restore the new phone from a backup of the old phone? I think that's the only way you can get the Lr Mobile content from one phone to another without a subscription.

Or....are you saying that tyou DID initially restore the phone, and the content was there but has been lost by the recent failed 5.4 update to Lr Mobile? See this Adobe note: Lightroom for mobile (5.4.0) on iOS and iPadOS

No I couldn't restore the data from a backup of the other phone because it wouldn't turn on . I did switch on the background restore but I don't think that did anything

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