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Participant
Oct 13, 2026 12:38 PM UTC
Question

Il y a un panneau qui s'affiche demandant de scanner un QR code OU de copier une adresse sur le navigateur

soit par la méthode scan soit par la méthode lien , à chaque fois que je relance lightroom à partir d’un catalogue et que je clique sur un nouveau dossier le panneau d’identification réapparait

    1 reply

    Anshul_Saini
    Community Manager
    Community Manager
    Oct 13, 2026 5:19 PM UTC

    Hi @Cheerful_Solace7381,

    Thanks for reporting this. If you’ve already completed the identification using either the QR code or the browser link, the panel should not normally need to reappear every time you relaunch Lightroom Classic and select another folder.

    Before we make any changes to your sign-in information, could you please share a screenshot of the QR code/identification panel when it appears? Please hide any personal information that may be displayed.

    Could you also share:

    • Lightroom Classic > Help > System Info > Copy and paste the information here.

    • Whether the Creative Cloud desktop app shows that you’re currently signed in.

    • Whether you’re using a VPN, proxy, firewall, or managed company/school network.

    • Whether this started after a Lightroom Classic, Creative Cloud, or operating-system update.

    As a first test, please:

    1. Quit Lightroom Classic.

    2. Quit the Creative Cloud desktop app completely.

    3. Reopen Creative Cloud and confirm that you’re signed in.

    4. Launch Lightroom Classic from the Creative Cloud app and complete the identification once if requested.

    5. Restart Lightroom Classic and check whether the prompt returns when selecting another folder.

    Looking forward to your response.

    Best,
    Anshul Saini

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