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Participant
April 20, 2025
Question

Images with AI Denoise not syncing

  • April 20, 2025
  • 1 reply
  • 118 views

Using Lightroom v8.2 on Mac. I uploaded a batch of images yesterday and those that used any AI features such as Denoise or removing elements are not syncing to the cloud. All other images from the same upload batch synced without problems. I tried exporting a DNG or JPEG of these images, and re-adding them to catalogue, and they will still not sync. In lightroom web, these appear in the sync issues folder with the message "Open image in Lightroom on Macbook Pro to continue syncing" despite that Lightroom is infact open and attempting to sync infinitely. I tried opening an unrelated JPEG and it synced without issues, it appears directly related to only the images that got AI masks or processing. I even tried uninstalling and reinstalling lightroom without success. Uploading these DNGs into the lightroom web led also resulted in "upload failed" message; suggesting that these images are somehow corrupted by the AI feature.

 

[moved from bugs to discussions according to the community rules - Mod.]

1 reply

Rikk Flohr_Photography
Community Manager
April 21, 2025

Can you post one of these failing-to-sync images for us to review?

 

Rikk Flohr: Adobe Photography Org