Skip to main content
B
benjaminl11774558
Participant
May 26, 2020
Question

Import from EOS R fails in Lightroom 3.2.1 on macOS 10.15.4

  • May 26, 2020
  • 1 reply
  • 698 views

Hi,

I am using Lightroom 3.2.1 on Mac OS 10.15.4. When I connect my EOS R (lates firmware), Lightroom finds "Canon EOS R", but when I select the device, Lightroom prompts something like "Selected source does not contain any images. If you are importing from a mobile phone, make sure it is unlocked." I am sure that the SD card in the camera contains images. computer symbol is visible in the screen while connected.

What goes wrong?

This topic has been closed for replies.

1 reply

Akash Sharma
Akash Sharma
Legend
May 27, 2020

Hi there,

 

Sorry that you cannot import images from Canon EOS R into Lightroom 3.2.1 on macOS 10.15.4.

 

This is a known issue in Lightroom and we are working towards a fix. See https://helpx.adobe.com/lightroom-cc/kb/known-issues.html#Importingphotosorvideos

Available workaround is is to do one of the following:

  • Unplug the camera and plug it back.
  • Restart Lightroom.
  • Use browser to import photos from the camera. 

 

Let us know how it goes.

 

Thanks,

Akash

    B
    benjaminl11774558Author
    Participant
    May 30, 2020

    Hi folks,

     

    both unplugging the camera and restarting Lightroom does not work for me. Not sure what "use browser" means - I do import my photos via SD card reader in my Mac...

     

    Hope the fix will be there soon, workaround is a little annoying.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices