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Proximus Gaming
Participant
March 7, 2025
Question

Imported photos not showing (Windows 11)

  • March 7, 2025
  • 2 replies
  • 674 views

Hi all,

 

I'm having issues with the imported photos in LR version 8.2 (windows 11 laptop).  Not sure how to solve this.

I've imported several pictures, but he doesnt show the imported photos. I can, however, scroll down. You can also see there are more then 500 photos in the folder:

I was clicking around on the preview, I clicked on the compare modus and after that the icons stayed on the screen, no matter what preview modus I clicked on: 

I was looking up some stuf about how to solve this and when I came back, I had this white screen:

 

I already emptied my cache in LR itself en restarted. Didn't work. Tried to locate the LR folder, but I have no idea what files to remove in order to solve this.

 

Does someone know what I can do to solve this? Thanks so much in advance!

    2 replies

    otick
    otick
    Participant
    March 18, 2025

    Hi! I'm having the same issue but on Mac.
    Yesterday it was working perfectly well. I didn't change anyting since then.
    To fix I tried updating and uninstalling  + installing again. Didn't work.

    otick
    otick
    Participant
    March 18, 2025

    Contrary to OP I cannot see anything when I go to "Profiles". I was able to see number of pictures, but now it does not show any (my LR apps on other decives shows them as they were).

    "Personen" section times outs after 2(?) minutes with error as in screen shot and quits LR after next 10-15s.

    MacOS Sequoia 15.3, M1.

    P
    Proximus GamingAuthor
    Participant
    March 7, 2025

    Edit: I also uninstalled and reinstalled LR, didnt work. But the straneg thing is, I can see the photo when using the presets adjustments, but it just keeps showing this and does nothing else. Somethings wrong with the preview screen  i guess?

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    March 12, 2025

    Hey, @Proximus Gaming. Welcome to the Lightroom Community. I'll need more info to help you figure this out. 

    Please share the system information from Lightroom Help > System info > Copy and paste into a text document > Upload and attach here.  

     

    Does this happen after a series of steps, or have you installed Lightroom for the first time on this machine? 

    You can set GPU performance in Edit > Preferences > Performance > disable GPU usage. This might also be similar to what is being discussed here: https://adobe.ly/3DCWsk4;

     

    Thanks! 

    Sameer K

    (Type '@' and type my name to mention me when you reply)

    P
    Proximus GamingAuthor
    Participant
    March 14, 2025

    Hey, @Sameer K,. Thanks for your reply! I've taken a look at the topic mentioned and I guess I have the same issue indeed! I followed the steps you mentioned, quit LR and reopened it, but results are still the same.

     

    I've added the system info in an attached file. I'm using Lightroom on 2 difference laptops and on my other device it does work as it should be. Only the new one doesnt work unfortunally. Not sure why.

    Thanks for the help so far!

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