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just eirik
Known Participant
April 24, 2026
Question

Importing new profiles has no effect, they do not show up.

  • April 24, 2026
  • 2 replies
  • 18 views

I’ve made 54 profiles (not presets) in Camera Raw that I want to import into Lightroom (not classic).

Whenever I try, the loading bar appears, the message confirming“54 profiles imported” shows for a second, then nothing. No profiles. Ive done this many many times by now, it never works.

Ive checked that they arent hidden.

Ive made sure to have a file from the same camera selected while looking for the profiles.

Ive restarted LR many times.

Ive restarted my PC many times.

Ive reinstalled LR.

Ive reinstalled Adobe Creative Cloud.

Ive let it sit for a long time to see if that helps.

Nothing I do seem to make the profiles appear.

Here is a short video that shows what happens and the lack of profiles afterwards. YES I know its me filming the screen. I don’t have xbox game bar installed and I could not find it. All I needed was to show what happens anyway, so please excuse the phone video:

 

In the video you dont see it, but im double clicking on a zip file that contains all the profiles. I made it by exporting the profiles from Camera Raw.

 

At this point I need some serious support. Does Adobe have that or do I have to hope some regular users of this forum knows what is going on? I could not find a way to contact Adobe directly for support.

 

Edit: Not sure if this matters, but this is the second time I made these profiles.The first time I did something wrong so they didn’t make my photos look the way they should. But this time I gave them slightly different names and I put them in a new group when making them. That means the exported zip file has a different name than the group containing the first batch of profiles that I made wrong. Ive deleted those original files too. Was that helpful info?

    2 replies

    just eirik
    Known Participant
    April 25, 2026

    Okay after talking to Adobe support and even giving them access to my PC, no solution was found. The support person is going to escalate this and they are supposed to send me an email at some later point.

    just eirik
    Known Participant
    April 25, 2026

    I forgot to mention that I also have sent the profiles to another person that confirmed that they work just fine. So there is nothing wrong with them.

    Does Adobe have support? Or is this forum it?