impossibilité de verifier mon abonnement

Question

Bonjour , a chaque fois que j'ouvre mon application ligthroom . j'ai un message me disant " nous ne pouvant pas verifier votre abonnement , npus ne pouvons pas acceder au serveur code erreur 10000.

mon abonnement est a jour . j'ai une bonne connection internet .

obligé de relancer plusieur l'application 2 ou 3 fois apres ca fonctionne . vous avez deja eu ce probleme svp ?

Sameer K · Accepted Answer

Hey, @Marvelous_kid5FFB. Welcome to the Lightroom Community. I reviewed the account you used to log in and found an active subscription.

Does a centralized IT team manage this machine? If so, you might need assistance from the IT team to troubleshoot this issue.

If it is a personal machine, could you try these steps?

1- In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.

2- Windows - Press Windows + R to open the Run Window. Type in %temp% and delete files or folders with 'NGL' in their names.

3- Restart the computer. Sign in to Creative Cloud again & check if the issue exists.

Let us know if the error persists. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

Avery34011602hv5k · Answer

My Lightroom Classic was working perfectly a few days ago, but when I opened it today, this error message appeared, and I am connected to the internet. Plus, my MacBook and Lightroom are all up to date. If anyone has suggestions, it would be appreciated. Thanks!

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