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Question

Improves portrait Preset suddenly doesn't work.

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I've always had problems with Lightroom, although I have a Dell G16 13gen i9-13900 hx, 32 gb Ram.

I fought, they made me download the older version

Then it crashed too

Now even The words: Default Defaults suddenly appears and doesn't work.

I downloaded the defaults again, nothing works.

In fact, the loading of the defaults seems to be blocked.

How do I solve this?

This is absurd

Translated with DeepL.com (free version)

Windows

Noel Orridge

Community Manager

Hi @giuseppes81877906! I'm checking in to see how things are going. Are you still experiencing crashes with Lightroom?

I'd suggest resetting your preferences as well. Quit Lightroom, then press and hold Shift + Alt while launching the application. A dialog will appear asking if you want to reset preferences. Click yes.

Please feel free to let us know how it's going.

Thanks!

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Noel

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giuseppes81877906Author

Participating Frequently

Hallo

Yes, its really a chaos.

I tryed to uninstall windows, i installed a lot of different vetsion of Lightroom.

Now i installed the latest one but after 3/4 worked photos it crashes.

I lost my Hope.

I want only to end my work and to buy something else.

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Claire H.

Community Manager

Hi @giuseppes81877906, That sounds frustrating! Since your Lightroom keeps crashing, let's try a few things to help resolve the issue:

1. Update Lightroom, your OS, and GPU drivers to the latest versions.

2. Disable GPU acceleration in Preferences > Performance.

3. If you haven't already, Reset Lightroom preferences by holding Shift + Alt (Windows) or Shift + Option (Mac) while launching.

4. Try a new catalog to rule out catalog corruption.

5. Avoid storing your catalog in cloud-synced folders like OneDrive or Dropbox.

Did any dialogue boxes pop up to send a crash report when your Lightroom crashes? If the issue persists, please share your system info. You can find your system info by going to Help > System Info, copying and pasting it into a text file, and attaching it here. If you'd prefer, you could type in your native language, and we can translate it pretty easily. Thanks! ^CH

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Aleke

Community Manager

Hi @giuseppes81877906! Thanks for reaching out.

Could you share a few more details about the issue you're seeing? Also, which version of Lightroom are you using? If you’re able to include a screenshot, that would really help us get a better idea of what might be going on.

Thanks so much!
Alek

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*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*

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