In Lightroom Mobile, which photos failed to import?

Forum|Forum|7 months ago
December 13, 2025
1 reply
180 views

I have been auto importing photos from the phone camera to Lightroom Mobile, but lately, I get the notice that 2 photos failed to import. But how do you find out which photos it is that have failed to import?

Android

Srishti_Bali

Legend

Hi @oakland_Mike

Thanks for reaching out and sorry for delayed response. To help us understand what’s happening and guide you better, could you please share a few more details?

Device model and Android OS version
Lightroom Mobile app version (please update to the latest version 11.1 if you haven’t already)
Whether the photos were:
- Captured with the phone camera, or
- Imported from another source (WhatsApp, AirDrop, camera, etc.)
Do you see the failure message immediately, or only after the auto-import finishes?
Can you share these files with us?

Looking forward to your response.

Regards,

Srishti

oakland_MikeAuthor

Inspiring

This is occurring generally every time I launch the app. Before syncing even starts, I see a message that "2 photos failed to import."

It's a Samsung S24+ with Android 16.

I can't tell you about the images: that's the point of my question. I get these message saying that photos failed to import, but I can't find out which photos. How does one determine what photos are stuck and why?

Anshul_Saini

Community Manager

Hi @oakland_Mike,

Thanks for the clarification. I understand the frustration here, especially when the app reports failures but doesn't tell you which photos are affected.

Here's what we know and what we can do next:
• At the moment, Lightroom Mobile doesn't surface the exact filenames or thumbnails of photos that fail during auto-import in the UI.
• Those details may exist in diagnostic logs, but they aren't currently exposed to users.

What we're doing on our side:
• We've flagged this internally with the team to confirm whether failed-import details can be identified through diagnostic logs and whether this is something we can improve in the app experience.

What would help in the meantime:
• If you suspect the failures are coming from a small, recent batch of photos (for example, the last few shots taken before launching the app), please zip those original image files and upload them to Google Drive or a similar service.
• Share the link with us via DM. We can try importing them internally and check logs to see if we can identify which files are failing and why.

Also helpful to confirm:
• Are these photos captured directly with the Samsung S24+ camera (native camera app), or from another app?
• Does the failure count always say "2 photos," or does the number ever change?

We'll update you as soon as we hear back from the product team.

Best regards,
Anshul Saini

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