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Amber29762998v5gd
Participant
May 7, 2023
Question

install

  • May 7, 2023
  • 1 reply
  • 272 views

Hello,

 

I have been using my iphone for a while now to edit because my computer wasn't compatible. I am paying the $10.61/month for lightroom. I just got my macbook pro and am trying to access my lightroom/creative cloud account on adobe. I have downloaded and installed Lr and Bridge. When I log into my account, it shows that I need to "buy" Lr?? So it doesn't have my current photos. I clicked on the cloud icon and had to click lightroom web to see my photos. I have access to my photos, yes, but I don't have access to all of the editing tools that I should. For instance, I can't do any masking or things like that. What do I need to do? My plan says I have access to adobe Lr, Br, adobe photoshop/lightroom for mobile, 1Tb. So Why can't I access the actual Lr now that I have a Mac when I should be able to according to my paid plan????

 

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1 reply

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
May 7, 2023

I suggest you Contact adobe support to 'sort out' your account by clicking here-

https://helpx.adobe.com/contact.html?rghtup=autoOpen

In the chat field (lower right of screen), type AGENT
be patient, it can take quite a while to reach a human
If you are not able to get to the chat window, then disable your ad-blockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.


Regards. My System: Windows-11, Lightroom-Classic 15.3, Photoshop 27.5, ACR 18.3, Lightroom 9.3, Lr-iOS 10.4.0, Bridge 16.0.3 .
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