Installed lightroom on new computer, cant deactivate the old install

Forum|Forum|5 years ago
December 20, 2020
2 replies
324 views

Hi all

my old laptop is dead and gone, quite some years ago i bought a license for lightroom and i used that to install on my new laptop. now i comes up and says i have installed it on too many devices at i need to deactiviate it on my old computer, the guides says i can do it via my account here in adobe but i does not have my license registred for some reason, and i am unable to find a chat or e-mail to get in contact with adobe .. its there a way go get in touch with them other than phone ? i live in denmark and the only number i can find it the US one.

any help is welcome i am at the point now where i cant use lightroom on my new PC due to time running out.

This topic has been closed for replies.

U

Uwe0D44

Participant

here is the same problem.

I cant find help. The Adobe Page ist an round ball and sent me from one page to another page and so on . At the end i´m by the beginning page. No tel number, no mail kontakt is possible.

How can i go in contact with any adobe helper? Is it possible here?

I have buy the stand alone vers. Lightroom 6 in 2017 and always was fine. Today is my Serial No invalid. To many Installation ?????????? I have one Computer with LR 6 and no more.

What is wrong?????

josephlavine

Community Expert

Hopefully, you'll find this link useful. -warmly/j

https://helpx.adobe.com/download-install/kb/activate-deactivate-products-2.html?adobe_mc_sdid=SDID%3D36037E814193972B-4DEA50E55F2A3FFD%7CMCORGID%3D9E1005A551ED61CA0A490D45%40AdobeOrg%7CTS%3D1608559734&adobe_mc_ref=https%3A%2F%2Fwww.google.com%2F

T

Trine5E19Author

Participant

i have tried at follow the link. but the problem is that my lightroom is not on my account for some reason, and i dont have access to the old PC because it is dead. i cant activate lightroom on my new pc due to too many devices on the license and i run into the same issue as @Uwe0D44. i loop arund on the support part of the page despite clicking on the contact adobe part all the time 😞 really fustrating

U

Uwe0D44

Participant

yes it is very frustrating. I will delete my Adobe software and use Affinity Suite, DaVinci Resolve and Luminar or DxO.
It's cheaper, not worse. The support there is also better.

I'm really disappointed.

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