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R
RafaG10
Participant
March 4, 2022
Answered

(iOS 15.2/Lr 7.2.0) "Something went wrong" in masking of Subject or Sky

  • March 4, 2022
  • 6 replies
  • 5130 views

Dear team,

I’m a subscription members for Lightroom Mobile (IPhone user), and every time I'm trying to download the mask for select subject and select Sky and error occurred and as of now I'm unable to use this masking tools

Phone: Iphone12Pro Max

iOS V 15.2 

lightroom V 7.2.0


note: I have tried already, clear cache, uninstalling and reinstalling and logging into Adobe account but nothing seems to work.

 

Hope someone can help

 

{Thread title has been updated}

    Correct answer timm80124458

    Solved.    I too had this exact issue.    I cured it yesterday.     Opened an image on desktop, added a subject mask.     Next opened the same synced image on mobile, copied the edit settings and pasted to another image.    

    The AI downloaded, skipping the box that had been hanging  up.   Now select subject and sky work perfectly in mobile.   ✌️✌️

    6 replies

    Sudarsan samad
    Sudarsan samad
    Participant
    April 2, 2026

    Something went wrong

    Please try again later

    Srishti_Bali
    Community Manager
    Srishti_BaliCommunity Manager
    Community Manager
    April 2, 2026

    Hi ​@Sudarsan samad 

     

    I’m sorry you’re running into this issue. To help you better, could you please share a few more details?

    • When exactly does the error occur, during launch, or while using a specific tool or feature?
    • What operating system and Photoshop version are you using?
    • When did this start happening?
    • Is the issue limited to a particular file, or does it happen with all files?

    We’re here to support you and will do our best to get this resolved quickly.

     

    Regards,

    Srishti

    V
    Vassil24251071m47s
    Participant
    February 18, 2024

    I had the same problem. Installing Adobe Camera Raw 16.1 solved it.

     

    T
    Thomas33192046zwnr
    Participant
    October 26, 2023

    Im having this issue now too. Im not very "Tech savy" so allot of what I read to help is like another language. does anyone have a lamens term step by step that I can use to fix this? I canot select sky, objects or back grounds with out getting the erros message "something went wrong". uhg. 

     

    T
    Thomas33192046zwnr
    Participant
    October 26, 2023

    P.S. Im a Mac User and a paying subscriber. 

    T
    timm80124458Correct answer
    Participant
    January 4, 2023

    Solved.    I too had this exact issue.    I cured it yesterday.     Opened an image on desktop, added a subject mask.     Next opened the same synced image on mobile, copied the edit settings and pasted to another image.    

    The AI downloaded, skipping the box that had been hanging  up.   Now select subject and sky work perfectly in mobile.   ✌️✌️

      K
      Kendre25681475aywk
      Participant
      August 17, 2022

      IAM a Android user but I didn't got the select the subject or sky option plz blprowid me a option 

       

      Sameer K
      Community Manager
      Sameer KCommunity Manager
      Community Manager
      March 4, 2022

      Hi there,

       

      Thanks for reaching out. We are sorry for the trouble with Lightroom. We are here to help!

       

      Could you please confirm if this error shows up on any specific images, or do all images behave similarly? Have you recently added any significant amount of photos to Lightroom?

       

      If this is happening with any specific images, they could be sync issues. Please log on to Lightroom Web (https://lightroom.adobe.com) to check current Sync issues on the left part of the screen.

      If there are any sync issues, click on them to know more, find the original for those images, and back them up safely before you empty the Sync issues from Lightroom Web.

      Previously, similar nature of issues has been reported with Android devices specifically.

      https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-bugs/p-android-masking-of-subject-or-sky-error-message-quot-something-wrong-quot/idc-p/12487259#M3694

      Please check this thread for more suggestions, and please upvote.

       

      Please let us know if this helps.

      Regards,

      Sameer K

      R
      RafaG10Author
      Participant
      March 4, 2022
      Hi dear Support team,

      Thanks for replying,

      But the problems persist, this happened with all images loaded into LR Mobile, I’m unable to use the mask select subject and select sky.
      I’m any image once I go to mask section a blue dot appears on select sky and select subject because until now I’m unable to download the feature eventhough I’m paying for it (I’m a premium User)
      I’m using IPhone 12Promax iOS 15.2 and Lightroom Mobile 7.2.0

      I tried reviewing the sync from the link below but nothing works.

      Ps: as I mentioned before I tried uninstalling and installing the apps, logout logged in and nothing the same problem. And I know that internet connection is not the problem because I’m able to download the apps what I can’t download is that one time download for select subject and select sky

      Hope you can help.

      Best Regards,
      Rafael Guevara
      H
      Heather24110883eg1r
      Participant
      June 21, 2022

      I am having the exact same problem and not finding any answers but mine is on my desktop. Also a paying subscriber. 

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