Skip to main content
K
Katie-Lou309749846ntg
Participant
July 9, 2023
Question

(iOS) Lightroom for Mobile Premium not working

  • July 9, 2023
  • 1 reply
  • 104 views

I purchased the £4.99 monthly payment for Lightroom premium on my iPhone, payment was taken but it says there was an error and the premium features aren't working. 

 

 

{Thread title updated by moderator}

This topic has been closed for replies.

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
July 10, 2023

Hey, @Katie-Lou309749846ntg. Welcome to the Lightroom Community. I'll help you figure this out.

I've checked the account you're signed in to the community with & you have a subscription from the iOS App Store.

 

The plan is less than 24 hours old & your post is older, so I think the order might have taken some time to process, and now it finally did. If it is not yet working, the respective app store manages subscriptions from the mobile app store. You can contact their support channels if you've been charged already & it's still now working.

 

Check this page for help with managing your subscription with AppStore: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-ios.html

 

This should help. Give me heads up if it does. Thanks!

Sameer K

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices