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Emilio31390732eh43
Participant
July 30, 2023
Question

(iOS) Lightroom showing subscription expired but it’s not

  • July 30, 2023
  • 2 replies
  • 348 views

 Opened the Lightroom app today to find the message saying my subscription expired (it hasn't). It's still being charged via the App Store and I'm unable to restore any purchases by getting the following message. 

 

 

{Thread title updated & a screenshot removed}

    This topic has been closed for replies.

    2 replies

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    Emilio31390732eh43Author
    Participant
    August 13, 2023

    It's been almost a month where there is clearly a bug with the iOS App (iPhone) it keeps saying I'm not subscribed to Premium features (I'm being charged for it for sure) and now I'm getting this weird message where there is another email address I don't even know that has a subscription and it logs me out every time.

     

    I've been redirected left and right by different people from support and no one has been able to give me a solution for this. 

    They even said they would call me and they attempted to do so in the middle of the night...

     

     

     

     

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      Charlie.D
      Inspiring
      August 14, 2023

      Hello @Emilio31390732eh43 

      Your iTunes account can only subscribe one Adobe Lightroom account at a time.  These most recent screenshots you shared are helpful because they show you already have a paid Lightroom account, and you must sign into Lightroom with the correct email address to use your paid subscription.  The account is shown in your last screenshot, with some of the text hidden to protect your privacy.  Please sign into Lightroom with your email address that ends in **************94@gmail.com

      If you need more help please contact Adobe Support directly by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      ...and in the chat field (lower right), type AGENT

      Sameer K
      Community Manager
      Sameer KCommunity Manager
      Community Manager
      July 31, 2023

      Hey, @Emilio31390732eh43. Welcome to the Lightroom Community. I'll help you figure this out.

       

      I've checked the account you're signed in to the community with & you have a subscription from Apple/Itunes, which is currently inactive/canceled. The respective app store manages subscriptions from the mobile app store. You can contact their support channels if you've been charged already.

       

      Check this page for help with managing your subscription with App Store: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-ios.html

       

      This should help. Give me heads up if it does. Thanks!

      Sameer K

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