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Ostergard
Participant
August 14, 2024
Question

iOS to OSX sync deleted image

  • August 14, 2024
  • 1 reply
  • 227 views

Applications run in the issue experienced below

  • OSX versions: 14.5 (23F79)
  • Lightroom: 7.4.1

 

  • iOS version 17.5.1
  • Lightroom: 9.4.1 80F08A/157

 

Issue steps:

  1. While traveling, importing picture (1) from my camera to Lightroom on my iPhone
  2. Made some quick edits, exported the picture to my iPhone image library
  3. Deleted the picture in Lightroom (trash)
  4. Weeks later, importing all pictures from the camera SD-card into Lightroom on my Mac
  5. Making edits while sync is in progress
  6. After done editing, waiting for sync to finish
  7. When sync was finished, waited 10-15 minutes, then opened Lightroom on my iPhone to have all new pictures synced
  8. Went to look for step 1 picture in the album, it was not found
  9. Went back to Mac, pictures was missing from the album, and can't be found in the deleted pictures, the picture is missing 
  10. Went to Lightroom web and checked albums and deleted images, and ran a search for the image name, picture is missing
  11. Went to iPhone and checked delete images in trash, found the originaly imported image from step 1, 46 days left till deletion
  12. Restores the picture, it load with the latest edits from the Mac and syncs to all apps/locations without issues

 

Root cause thoughts:

Sync issue from when the picture was imported before hand, loading in the same picture L100XXXX, sync finds the picture in the database, "flagged" as deleted. The deleted flag trumps the latest edits and album placement and sends the newly imported picture to the deleted folder with the latest edits when the sync merges in the cloud.

 

Have not have had time to reproduce with another picture.

 
    This topic has been closed for replies.

    1 reply

    C
    Charlie.D
    Inspiring
    August 15, 2024

    Hello @Ostergard 

    I am not sure what you were expecting to happen.  In step 3, you did delete the edited image after exporting a copy to your camera roll.  This would put the image your edited with Lightroom in Lightroom's cloud trash, as you saw. 

     

    And the edited copy you saved to your camera roll would appear in Lightroom iOS's device tab because that's a view of your device camera roll.  But your Mac, or the Lightroom app on Mac, would not see what's in your iOS device camera roll because Lightroom does not sync that.  Lightroom only syncs images you have imported; editing camera roll images does import those images, syncing them.

     

    I think I am missing the point you are trying to make.  Can you elaborate?

    O
    OstergardAuthor
    Participant
    August 17, 2024

    Yes I agree with your findings, however you're missing what I'm trying to convey. 

     

    As I imported the picture on iOS, named i.e. L1001234, edited it and deleted it to trash after export. Not expecting this to sync anywhere. 

     

    Then I'm importing the same picture L1001234 on my Mac (weeks later) from the camera SD-card. Edits this and it syncs to the cloud, expecting it to handle like anyother picture imported. Then returing to my iPhone, waiting for the images to sync in. The "sync" updates L1001234 in the deleted/trash folder and subsequently delets the L1001234 image from all platforms. This image now, with the latest update/edits from the Mac, now only lives in the deleted/trash folder on the iPhone, it doesn't exist on any other platform anymore.

     

    Therefor, I think that the sync issue finds L1001234 in the database in the cloud to be "deleted" from one source, as it was previously imported and this then has a higher database priority (in the cloud) and removes it from all other devices in a non-correct way. That's why I report this as an undocumented feature. 

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