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Stuart Anderton
Participant
May 31, 2022
Question

iOS upload from iPhone/iPad suddenly incredibly slow

  • May 31, 2022
  • 2 replies
  • 132 views

I now have hundreds of images "Pending Upload". If I keep the app open they go up at one every few minutes. 

it's not a network speed issue, and it has always been fine from my iPhone previously. Now not fine on iPhobe, and really not fine on my iPad. 

Tried restarting - no joy. If I go to log out it says all the images will be lost as not yet synched. 

I can see similar posts going back years - is this a bug?

This topic has been closed for replies.

2 replies

I
Community Manager
Ignacio B.Community Manager
Community Manager
June 1, 2022

Hi,

it does sounds as if you are running into a bug.
Do you have this issue when on a specific network.
If you send us a diagnostic log to verify:
add the following into your browser when in e.g. grid
adobelightroom://app/diagnostic/log 

Thanks,
Ignacio

Ranjisha Sengupta
Ranjisha Sengupta
Legend
May 31, 2022

Hi there,

 

Sorry to hear about the trouble with Lightroom.

Which version of the application, iOS or iPadOS, are you using? Are they JPEG or RAW? Can you tell us the upload speed, download speed, and the Ping of the internet connection? You can check this by going to www.speedtest.net

Check lightroom.adobe.com and see if there are errors.

 

We're here to help, just need some more info.

 

Thanks.

Ranjisha

 

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