iPad Lightroom exports will not play on windows pc

Forum|Forum|4 years ago
May 27, 2021
2 replies
780 views

I do my editing primarily on my iPad Pro in Lightroom. I have tried exporting my jpgs to files, to photos, even straight to the flash drive that i will be giving to my clients. And every time I/they put it in a pc, the files show up as far as listing and even recognize that they are jpgs, but always says computer cannot play these types of files. It has been the biggest pain I have ever come across as far as cross platform compatibility. Am I missing something simple here? TIA

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K

kevini93694344Author

Participant

After all my edits are done, I 1)hit the 3 dots in upper right hand corner, 2)hit select 3) select the entire folder of edited photos 4)hit share 5)and here is where I have tried multiple options with same results. I've exported to files locally on my iPad, export as jpgs, export to files and selected an external flash drive and every time it looks like it went through fine but is never compatible with a pc.

Rob_Cullen

Community Expert

Certainly I have no problems whatsoever viewing the file you attached!

I can see the image in- Windows File Explorer, Windows-Photos App, Photoshop, XnView, Adobe Bridge.

Something wrong with your clients computer or methods of download?

My screen-clips attached- click the Attached files-

Regards. My System: Windows-11, Lightroom-Classic 15.3, Photoshop 27.5, ACR 18.3, Lightroom 9.3, Lr-iOS 10.4.0, Bridge 16.0.3 .

K

kevini93694344Author

Participant

I'm wondering if the problem lies in the way that I get the images to the flash drive? I use a usb-c to female USB adapter and then put the flash drive in there. I then find the files on files app and move them the the flash drive. Or I've also tried exporting directly to flash drive from the Lightroom app. Any other suggestions as far as getting the pics to hardware? Thank you for replies by the way!

Rob_Cullen

Community Expert

Would you share one (an example) of your exported JPG files, by using [Attach] below your post window.

I, and others, can then test it in our Windows-PC systems.

"I have tried exporting my jpgs to files, to photos, even straight to the flash drive."

Can you give more details of the options you use for the Export?

Regards. My System: Windows-11, Lightroom-Classic 15.3, Photoshop 27.5, ACR 18.3, Lightroom 9.3, Lr-iOS 10.4.0, Bridge 16.0.3 .

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