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alexr99920729
Participant
March 17, 2019
Question

iPad Pro crashing repeatedly

  • March 17, 2019
  • 1 reply
  • 657 views

Hi I am currently touring South America. I have a 2017 iPad Pro with 300 Gb of storage remaining and the latest OS update. The latest version of the Lightroom app is installed with 1Tb storage. I am using approximately 200Gb of my allowance with approx 400 images. Approximately 5 weeks ago I did a long editing session and the IPad shutdown. I could not recharge or switch it back on for 10 Days despite trying every known option. I then tried another charge and it came back to life. Everything worked fine until I opened lightroom, which crashed it again. This pattern has repeated itself ever since. I can work with lightroom for a few minutes then then IPad crahes and switches off. I then have to do a hard reset. Lightroom reports all 400 imagess have been backed up in the cloud. I am nervous about desinstalling and resinstalling the app in case this is not the case. Even so I am not sure this will help.

Has anyone else had these issues and found a fix?

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    1 reply

    cmgap
    Community Expert
    cmgapCommunity Expert
    Community Expert
    March 17, 2019

    Uninstalling and reinstalling the app shouldn't have any effect on your catalog if all of your images are fully synced to the cloud.

    Do you have access to another computer? If yes, you could browse to lightroom.adobe.com, login with your user name and Adobe ID and ensure that all of your images are showing up.

    How good is the internet connection that you are using when you're accessing Lightroom?

    A
    alexr99920729Author
    Participant
    March 18, 2019

    Thanks for reply. I have done as you suggest and all the photos seem to be uploaded to the cloud. Internet speeds are definitely far slower, to the extent I have not been able to back my iPad up on the apple cloud.

    cmgap
    Community Expert
    cmgapCommunity Expert
    Community Expert
    March 18, 2019

    It's possible (likely) that intermittent - slow internet speed might cause Lr to crash. If you can follow up when you get in a good location that will be helpful. Not sure that Uninstalling/Re-Installing will make a difference.

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