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Participant
January 14, 2021
Question

iPad Raw Import issue

  • January 14, 2021
  • 1 reply
  • 392 views

Renewed (11th Jan 2021) the Lightroom subscription in iPad Pro (2018 Model).

Imported 18 Sony RAW / ARW images, not able to see those images in the Lightroom gallery/thumbnails. 
Tried few options like restarting the iPad, uninstall & reinstalling Lightroom, not able to view those new images. All new imported raw images goes to sync issue folder.
Chatted with Lightroom support "RITIKA" but not solved yet.
Tried multiple times importing, not able to see those images.
Need immediate supporting on this.
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1 reply

ABNV ARTSAuthor
Participant
January 14, 2021

Arjun from Lightroom support helped to resolve the issue. I had to remove all the already sync images from Lightroom. Then I had to upload all new raw images via web page. Lightroom app was not responding properly, so I had to do it via web page. Seems it's a bug from the app, need to be resolved.

Theresa J
Community Expert
Community Expert
January 14, 2021

It could also be a network connection issue with the iPad. If your wifi connection isn't good, it prevent the upload.

ABNV ARTSAuthor
Participant
January 14, 2021

Initially I also felt like the same.

I don't think so, because I have tried from two different networks.

Developers have to look into it.