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Joyful_Twinkle6C19
Participant
Aug 11, 2025 2:03 AM UTC
Answered

iPhone said synced, Lightroom web said issues. 600 photos gone

I've been traveling the last 4 days and taking a lot of pictures on my iPhone 16 Pro. Each night I've checked that Lightroom mobile (iPhone version 10.4.2) says everything was backed up and synced before I deleted the day's photos so I can free up space. Tonight after going through this process I saw that Lightroom was using 50GB on iPhone storage for local copies. Everything I saw online said the only way to free up the space was to delete the app and reinstall. After doing so and syncing again, I am missing almost every single photo from my trip. I looked on Lightroom for Web and it says there are 588 photos with syncing issues. Am I completely screwed and have I lost all the pictures from my trip? 

Charlie.DCorrect answer
Adobe Employee
Aug 11, 2025 2:51 PM UTC

Hi @Joyful_Twinkle6C19 

Please do not delete the app.  Instead, try clearing cache.  Go to the app Settings > Local storage, and tap the 'Clear cache' button

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2 replies

Adobe Employee
Charlie.DCorrect answer
Adobe Employee
Aug 11, 2025 2:51 PM UTC

Hi @Joyful_Twinkle6C19 

Please do not delete the app.  Instead, try clearing cache.  Go to the app Settings > Local storage, and tap the 'Clear cache' button

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Joyful_Twinkle6C19Author
Participant
Aug 11, 2025 3:41 PM UTC

Thanks. Too late for this trip, but if I decide to stick with Lightroom after this fiasco I'll keep that in mind. 

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