Issue on Lightroom for Ipad

Question

Hello

I have an issue with my account

i have a subscription for Lightroom for iPad (see attachement 1) but when i have problème with the cloud

every time i go in the creative cloud they say my subscription have expired (see attachement 2)

and they say i have only 2giga instead of 100

now i can't add more photo and i can't delete also !

what should i do ?

Best regard's

Sameer K · Answer

Hey @lucas29803668mi6p. Welcome to the Lightroom Community. I'll help you figure this out. I've checked your profile & you have two subscriptions. An active Lightroom subscription from the Apple Store & an inactive Photography Subscription from the Adobe Store.

For the Lightroom Mobile subscription, you should only be able to utilize the storage in Lightroom mobile app on iOS. Lightroom's cloud storage is located at Lightroom Web (https://lightroom.adobe.com) & Creative Cloud cloud storage is separated (https://assets.adobe.com).
The second Adobe-managed Photography plan (20 GB) is not fully active.
You only need the Photography plan to continue using Lightroom on the iPad & Desktop.

Here is a link to contact our team via live chat or call for an account or payments-related issues.

https://helpx.adobe.com/contact.html
You must be on a browser allowing popups and cookies, or the icon won't appear.

We hope this helps.

Thanks!

Sameer K

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