Issue uploading presets now it seems frozen

Question

Hello, I'm new to lightroom. I downloaded onto my MacbookPro. Downloaded some presets from Etsy, uploaded 3, no problem. Then went to add a fourth - from a different seller - and it seems to have glitched. Has not uploaded and the upload bar is stuck in the middle. I think I uploaded the wrong format. The first three were just xmp, the new folder had xmp and irtemplate. Has that caused an issue? It's the same on my iphone, can't upload. I've removed Lightroom from the laptop and redownloded still have the same issue. Also, the Lightroom App square at the bottom of the laptop screen has a bar lit to halfway so it looks like it's still uploading. Is there a way to forcestop and remove things and reupload? Please help! I'm not super savvy with all this stuff.

Srishti Bali · Answer

Hi @adele_3431

Sorry for the delayed response, and welcome to Lightroom! Hopefully the issue is already resolved, but if not, to help us investigate and guide you better, could you please share a few more details:

Which version of Lightroom are you using on your MacBook and iPhone?
Could you please share the link where you downloaded these presets?
To force-stop the upload and remove any stuck presets, the only way is to force quit Lightroom and then restart the app. After that, you should be able to re-upload the presets successfully.

This information will help us guide you on how to stop the frozen upload and successfully add your presets.

Reagrds,

Srishti

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