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Issue when trying to connect my account on Lightroom Mobile

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Since I changed my phone, I can't connect to Lightroom Mobile. When I select connect with Adobe ID, it opens an Error Window : "bad_request Request parameters failed to meet all constraints". I'm on the last version of Lightroom 11.5.31 and the last version of Android 16 (August 5 2026).

I can connect directly on Google, on account.adobe.com, but not on Lightroom Mobile. I already tried to uninstall the app.

If anyone has an idea…

Thanks by advance

Problem or error

L

lubodomo

Participating Frequently

Thanks !
The problem is that with Lightroom it doesn’t open in another window it opens in Lightroom and I can’t change the url, as there isn’t any url 😣

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Anshul_Saini

Community Manager

Hi @lubodomo @different_Sunrisea5fc,

Thanks again for all the testing. I understand this has already involved quite a bit of troubleshooting.

We now have another report showing the same bad_request error during Adobe sign-in, which gives us a more specific lead to investigate.

Could you please try one additional test? Temporarily change your Android system language to English (United States), restart your phone, launch the Lightroom app, and try Continue with Adobe again. You can change the language back immediately afterward.

If the same error persists, please also try generating and sharing the Lightroom diagnostic logs, if the option is available while signed out:
https://adobe.ly/3VKkxy1

Please share the language test results and, if available, the diagnostic logs, and I’ll take this forward with the team.

Best,
Anshul Saini

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L

lubodomo

Participating Frequently

Hi,
I tried changing the language, but I still have the same exact error when trying to sign-in with Adobe. I’m unable the generate the diagnostic logs, as it doesn’t let me use the app if I’m not logged in.

Any solutions yet ?

Thanks

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L

lubodomo

Participating Frequently

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M

Martina25931609xklt

Participant

Hello,
I’ve been struggling with a similar issue on Google Pixel 10a, not with Lightroom, but the Account Access app.

The process is the same - I press the “Continue with Adobe” button and I get redirected into a new window, where I get the same error as you:

bad_request
Request parameters failed to meet all constraints

Now this might be different with Lightroom or with your phone, but I get an internal browser window with a link that’s broken. It looks something like this:

https://ims-na1.adobelogin.com/ims/authorize?client_id=AdobeAccountAccess2&scope=pwdless.register&response_type=code&client_redirect=adobe-accacc%3A%2F%2Fwww.adobe.com%2FsignInDone&locale=en-cz-u-fw-mon-ms-metric-mu-celsius&code_challenge=wKD0LxQXoap4_bwopr4hjopDWdEMIwc3bLqbL-ambHI&code_challenge_method=S256

Now, after trying ALL of the possible methods mentioned in this thread and even browsing through chinese forums speaking about the same issue, I had an idea. I put the above mentioned URL into Claude AI and described the issue.
What Claude gave me instantly is this: The problem is this part of the URL:

&locale=en-cz-u-fw-mon-ms-metric-mu-celsius

Apparently these parameters were the reason I couldn’t access the proper login page. Once I entered the URL without these parameters, I got instantly redirected to the proper page and could log in.

I hope this helps you resolve this issue.

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Srishti Bali

Community Manager

Hi @lubodomo

Thanks for reaching out, and sorry to hear you’re having trouble signing in to Lightroom Mobile.

As a first step, I’d suggest trying a different network connection. For example, switch between Wi-Fi and mobile data, or try connecting through a mobile hotspot to see if that makes a difference.

You can also try the following:

Bypass social login: If you normally sign in using Google or Apple, try signing in directly with your Adobe account email address and password instead.
Clear the app cache: Go to your phone’s Settings > Apps > Lightroom > Storage, clear the cache, and then launch Lightroom and try signing in again.

Please let us know how it goes.

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Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe

L

lubodomo

Participating Frequently

Hi,
Thanks for your reply.

Unfortunately none of these help.

I get the message only when click on “log in with Adobe”.

I can log in with Google, but my account is a Adobe entreprise account and I have to log in with Adobe.

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L

lubodomo

Participating Frequently

J’ai récemment changé de téléphone portable, et quand j’ai installé Lightroom Mobile et que j’ai essayé de me connecter à mon compte Adobe entreprise, je reçois ce message d'erreur ci-dessous. J’ai essayé de supprimer et installer à nouveau l’application, mettre tout à jour, redémarrer le téléphone et rien ne semble aider. J’ai un Google Pixel 11pro sous Android 17. Sauriez-vous comment résoudre ce problème?

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L

lubodomo

Participating Frequently

I have the exact same issue with Google pixel 11 pro. Just changed phones and can't log in with Adobe.

Any solutions yet ?

Thank you

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Anshul_Saini

Community Manager

Hi @different_Sunrisea5fc and @lubodomo,

Thanks for the additional details. Could you both try one more targeted step:

Go to Android Settings > Apps > Lightroom > Storage & cache > Clear cache, then force-close Lightroom and relaunch it.

Please make sure you select Clear cache only, do not select Clear storage/data, as clearing app data could remove locally stored Lightroom content that hasn’t synced.

Then try Continue with Adobe again, and let me know whether you still receive the bad_request error.

If the issue remains, please don’t reinstall Lightroom again for now. We’ll continue from there.

Best,
Anshul Saini

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L

lubodomo

Participating Frequently

Hi,
Thanks for your reply. I tried it on my Pixel 11 pro, and it didn’t work, I still receive the exact same bad_request error.
Thanks

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Anshul_Saini

Community Manager

Hi @different_Sunrisea5fc,

Thanks for confirming that you don’t have a firewall or ad blocker enabled. When you choose Continue with Adobe, this appears to be occurring specifically during the in-app Adobe ID sign-in flow.

Since you’ve already reinstalled Lightroom, there’s no need to repeat that.

Could you please share:

The make and exact model of your new phone.

Whether Lightroom was installed fresh on the new phone or transferred/restored from your previous phone using a migration/backup tool.

A screenshot of the complete error page, if possible. Please hide your email address or any other personal/account information before posting it.

Whether the error appears immediately after selecting Continue with Adobe, or only after you enter your Adobe ID/password.

I’d also like you to try two targeted tests:

1. Make sure Google Chrome and Android System WebView are fully updated from the Play Store, restart the phone, and try Continue with Adobe again. Lightroom’s authentication flow relies on Android’s web/authentication components, so this comparison is useful on a newly configured device.

2. Try the same Adobe ID sign-in once using mobile data with Wi-Fi disabled or try with a different wifi. This isn’t because we think your network is necessarily the cause; it simply indicates whether the same authentication request fails regardless of the current network.

If you normally use Continue with Google for this same Adobe account, please also let us know whether that sign-in method works inside Lightroom Mobile. Don’t create a new Adobe account for this test.

Once we have the phone model, screenshot, and results of those comparisons, we can narrow this down further.

Best,
Anshul Saini

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D

different_Sunrisea5fcAuthor

Participant

Hi @Anshul_Saini,

Thanks for your message !

My new phone is a Fairphone Gen.6 (the old one was a Fairphone 3+)
At the beginning Lightroom was restored from the previous phone. Then uninstalled / reinstalled
Screenshot of the exact error page attached.
Yes the error appears immediately after selecting “Connecting with Adobe” (other screenshot attached).

Chrome and WebView are fully updated. I tried anyway after a phone reboot, and that’s the same issue.

I already tried using mobile data (wifi disabled), and on different wifi, because I’ve been trying for 1 month, so I tried with my home place wifi, on different wifi at work, etc etc…

I tried “Continue with Google”, or “Connect with Facebook”, and the corresponding page works (but my adobe account isn’t linked with my google or facebook accounts. But the log-in page works in these cases !

I frequently need to use Lightroom Mobile for work, and this issue is pissing me off 😅

Thanks for your help !! 🙏🏻

Best,

BenJ

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