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Alauda Arvensis
Alauda Arvensis
Participant
March 10, 2026
Question

Issues with download/export on android

  • March 10, 2026
  • 1 reply
  • 25 views

I'm having an issue with lightroom on android, export won't work in any format besides “original" (in my case .orf raw) and neither will “save copy to device". “share" does work, but obviously not at full resolution.

The error message returned is “Couldn't complete export"

Everything synced, attempted with a variety of photos, attempted with album stored locally, cache cleared, app reinstalled, permissions checked with no luck.

Android 13 with latest app version, any help would be appreciated.

 

    1 reply

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    April 3, 2026

    Hi ​@Alauda Arvensis,

     

    Apologies for the delayed response. Let’s try to narrow this down a bit:

    • When you use “Save copy to device”, does it first try to download the original and then generate the final image, or does it fail immediately?

    • When exporting, does it stay stuck on “checking…” or similar status?

     

    Also, please confirm:

    • Have you tried switching between Wi-Fi and mobile data?

    • Is this happening with all files or only specific ones?

    • Does it affect only .ORF or also JPG/other RAW formats?

    • Which exact Lightroom version are you using (11.2.3 or older)?

    • What is your device make and model?
    • Check Local Storage Permissions:

    • Go to Settings on your Android device.

    • Navigate to Apps or Application Manager.

    • Find and select Lightroom.

    • Check if it has permission to access Local Storage. If not, enable it.

    • Close the Lightroom app completely, then restart your Android device.

     

    If possible, please share a sample file (one that fails to export).

     

    This will help determine whether it’s:

    • File-specific

    • Network-related

    • Or an export pipeline issue on your Android mobile device.

     

    Looking forward to your update.

     

    Regards,

    Anshul Saini

    Alauda Arvensis
    Alauda ArvensisAuthor
    Participant
    April 3, 2026

    Hi Anshul, thank you for responding.

    • The app appears to successfully download the file and attempt to generate the final image.
    • No, it quickly ends with a “couldn’t complete export” dialogue box.

     

    • The device is wifi-only, but I have tried on several different networks.
    • All files
    • All file formats including .jpg - though “export original”, i.e. downloading the .ORF with no changes works.
    • v11.2.3
    • AYN Thor - on other android devices everything works as expected
    • Storage permission granted
    • Device restarted, cache cleared, app reinstalled etc.
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