Issues with expanding date folder in app

Forum|Forum|3 years ago
January 10, 2023
2 replies
238 views

I recently got the Samsung galaxy s22 ultra and when reloading all my apps the lightroom app updated to the latest version. Ever since I am unable to click the arrow to expand my photos in the month views (on main photo page). The app either freezes or goes black and restarts. I have cleared the cache more than once and restarted phone, etc. Nothing has changed.

Android

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Gina21873353dzfq

Participant

Same issue here, and I have a Galaxy 10+. It is something g to do with the lightroom app. I have signed out, resigned back in, amd and deleted and reinstalled the app, amd it still happens. If you figure it out, let me know. My phone actually tells me there is a bug in the app.

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default8xjgm0h9f571Author

Participant

I will let you know! Mine also says Adobe has a bug

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Gina21873353dzfq

Participant

Same here!

selondon

Community Expert

If you have a subscription and everything was fully synced to the Cloud, then you may want to reinstall the app if you haven't already.

If you have the free app and within the app you have many edited photos that you don't have elsewhere, then you would need to perform a full back up. Then I guess delete the app and restore the back up.

Although you may want further advice on the free app process. It may mean exporting all the contents first.

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