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우진37402738utvd
Participant
May 15, 2024
Question

Keeps crashjng when i select the photo to edit

  • May 15, 2024
  • 1 reply
  • 146 views

It's all right till I select the photo that I want to edit. When I select the photo, after seeing the picture for a moment, i'm stuck in an endless loading screen. I can't edit an single photo. 

    This topic has been closed for replies.

    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    May 29, 2024

    Hey, @우진37402738utvd. Welcome to the Lightroom Community. I'll help you figure this out. What device & the operating system are you working on? Do you work with RAW or JPEG images?

     

    Before troubleshooting, ensure Lightroom is updated to the latest version via the AppStore, Google Play, or Samsung Galaxy Store.

    If that does not help, try keeping the device in Flight Mode & without internet when you launch Lightroom.

     

    Log on to Lightroom Web (https://adobe.ly/3TKo7Fl) & check for all the images that have synced & uploaded to the cloud. Once you're sure everything is backed up to the cloud, uninstall Lightroom & install it again from the Samsung Store, and check how it goes.

     

    Thanks!
    Sameer K

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