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fbourdoncle17340251
Known Participant
February 18, 2022
Question

Keyboard shortcuts stop functioning + crash on undo

  • February 18, 2022
  • 2 replies
  • 1650 views

Hi,

 

Since the last update(s) (I'm currently using Lightroom Desktop CC 5.2 on MacOS 12.2.1), I'm experiencing regular crashes. It generally starts with keybaord shorcuts stopping working (e.g, using "e" to edit a photo displays the emoji picker, or "command-c" or copying parameters does nothing and just beeps). When that happens, it eventually crashes randomly (and without warning) shortly afterwards, often on un undo operation. Restarting fixes things until... it displays the same symptoms again. I have the very latest Intel iMac, the latest MacOS, the latest Lightroom. My iMac is super clean and I'm observing the same symptoms on my home Mac which until recently was using le tlatest version of MacOS 11. This is a major problem for me since LRCC is my main day-to-day editing tool. BTW, LRCC is installed via the CreateCloud app. Is anyone oberving this? Any idea on how to fix this? Adobe's bug(s)?

    This topic has been closed for replies.

    2 replies

    F
    fbourdoncle17340251Author
    Known Participant
    February 19, 2022

    Now that I think about it, it may be that when the keyboard shortcuts stop functionning (I am using a French keyboard and system), LRCC confuses "CMD-Z" (undo) with "CMD-Q" (quit), hence the absence of crash log?

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      February 18, 2022

      We’ve reviewed the email address you use with this forum and find no crash reports in our system.

       

      Did you see a crash dialog?

      Do you use a different email address when filling out the crash report?

      Was the crash dialog Adobe’s?  Apple’s?

       

      Rikk Flohr: Adobe Photography Org
      F
      fbourdoncle17340251Author
      Known Participant
      February 18, 2022

      Hi,

       

      1/ No, I did not see a crash dialog

      2/ You should replace my name before the "@" in my addresse with "account" to get my Adobe Id's email addres.

      3/ I don't remember seeing a crash dialog, but if I do, I will let you know

       

      François

      F
      fbourdoncle17340251Author
      Known Participant
      February 18, 2022

      Ok, it just happened to me again, and crash silently (no crash report dialog from either Adobe or Apple). It clears looks like a memory corruption problem that make the entire application behaviour erratic.

       

      Some more context, every time it happended to me I imported a photo, copied all (CMD-SHIFT-C), pasted them on the new photo and then undid the paste (more or less...)

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