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erikr41419352
Participating Frequently
March 21, 2021
Question

Laptop issue

  • March 21, 2021
  • 1 reply
  • 157 views

Good afternoon.

 

I have a subscription to premium LR mobile and when I attempted to log in on my laptop today, it's saying I'm not subscribed and I need to pay again. I paid for the annual subscription about 5 or 6 months ago. And I can still sign in on my tablet and phone just fine. VERY frustrating. Any help would be appreciated.

 

Thanks!

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1 reply

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
March 25, 2021

Lightroom-Mobile Premium is only available for "Mobile" devices! (phones, ipads, etc)

For a Mac or PC Laptop you need Lightroom v4.2 (known as Lightroom-Desktop) which is only available in a subscription direct from Adobe (not Apple store, etc)

You may be able to change your plan if you contact Adobe Customer Care.

 

 

 

Regards. My System: Windows-11, Lightroom-Classic 15.4.1, Photoshop 27.8, ACR 18.4, Lightroom 9.4, Lr-iOS 10.4.0, Bridge 16.0.3 .
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