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Participant
November 2, 2025
Question

Le programme se désactive

  • November 2, 2025
  • 2 replies
  • 46 views

Je ne peut plus EXPORTER mes photos de format NEF (RAW)  vers le format JPG . Le programme LR se désactive Je ne sais plus quoi faire.

2 replies

nikunj.m
Community Manager
Community Manager
November 20, 2025

Hi, just wanted to check in to see if the steps suggested here helped or if you're still experiencing the same behavior. 

Please let us know if the app is still crashing, and we'll be happy to assist you further. 


Thanks,
Nikunj

Sameer K
Community Manager
Community Manager
November 3, 2025

Hey, @Georges0101. Welcome to the Lightroom Community. I'll help you figure this out. I've checked the crash reports submitted by your account. 

 

Your machine has two GPUs: the power-saving Intel® UHD 630 Graphics and the Nvidia GeForce GTX 1650.

Please try these two suggestions:
1 - Update the graphics drivers using Intel's & Nvidia's auto-detect programs.

2 - Follow step 6 in the content here to configure the default GPU for Lightroom: https://adobe.ly/49YQSCI

 

After updating the GPU drivers, try the steps below and check the results. The GPU info & Logs location on Windows is %APPDATA%\Adobe\CameraRaw. A shortcut to get to this folder on Windows is:

  • Press the Windows + R
  • Enter %APPDATA%\Adobe\CameraRaw

    SameerK_0-1684329421513.png

     

  • Rename the GPU & Logs folder in this directory by adding .old at the end. (GPU.old & Logs.old)
  • Launch Lightroom again.

Let me know how it goes. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)