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Participant
July 29, 2024
Question

Lens Blur requests AI settings update, update reaches 100% and then fails ("Something went wrong")

  • July 29, 2024
  • 1 reply
  • 359 views

I am trying to apply the Lens Blur feature to a photo. Upon clicking Apply, it says that it needs to update the AI settings. I click "Update" and the Update counter progresses to 100%, then says "Something went wrong". 

Can you please help? At first I was suspecting a firewall or something, but then it wouldn't be able to reach 100% before failing, right?

Here is my System info:
-----------------

Lightroom version: 7.4.1 x64 [ 20240625-1512-ca1977c ] (Jun 25 2024)
NGL Version: 1.37.0.9
WF Version: 6.4 b041ae4
VF Version: 1.0.139
HIL Version: 40409
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0

Operating system: Windows 10
OS Version: Windows 10 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: LENOVO 81YQ / AMD Ryzen 3 4300U with Radeon Graphics
Logical processor count: 4
Processor speed: 2,6 GHz
Built-in memory: 7322,7 MB
Real memory available to Lightroom: 7322,7 MB
Real memory used by Lightroom: 1930,2 MB (26,3%)
Virtual memory used by Lightroom: 5559,0 MB
Memory cache size: 1274,4 MB

Internal Camera Raw version: 16.4 [ 1897 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1337MB / 3661MB (36%)
Camera Raw real memory: 1257MB / 7322MB (17%)

Display: 1920x1080
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: AMD Radeon(TM) Graphics (27.20.11028.10001)
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU4, hard: success, soft: success, al: No, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\omond\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\omond\AppData\Local\Adobe\Lightroom CC\Data

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1 reply

Participant
November 20, 2024

Same issue.  Any fixes?

 

yans52815739
Participant
December 12, 2024

same here, spent time with adobe rep, and was told my pc was too old, but worked before upgrade to 14 lrc