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Participant
Jul 29, 2024 10:35 AM UTC
Question

Lens Blur requests AI settings update, update reaches 100% and then fails ("Something went wrong")

I am trying to apply the Lens Blur feature to a photo. Upon clicking Apply, it says that it needs to update the AI settings. I click "Update" and the Update counter progresses to 100%, then says "Something went wrong". 

Can you please help? At first I was suspecting a firewall or something, but then it wouldn't be able to reach 100% before failing, right?

Here is my System info:
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Lightroom version: 7.4.1 x64 [ 20240625-1512-ca1977c ] (Jun 25 2024)
NGL Version: 1.37.0.9
WF Version: 6.4 b041ae4
VF Version: 1.0.139
HIL Version: 40409
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0

Operating system: Windows 10
OS Version: Windows 10 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: LENOVO 81YQ / AMD Ryzen 3 4300U with Radeon Graphics
Logical processor count: 4
Processor speed: 2,6 GHz
Built-in memory: 7322,7 MB
Real memory available to Lightroom: 7322,7 MB
Real memory used by Lightroom: 1930,2 MB (26,3%)
Virtual memory used by Lightroom: 5559,0 MB
Memory cache size: 1274,4 MB

Internal Camera Raw version: 16.4 [ 1897 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1337MB / 3661MB (36%)
Camera Raw real memory: 1257MB / 7322MB (17%)

Display: 1920x1080
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: AMD Radeon(TM) Graphics (27.20.11028.10001)
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU4, hard: success, soft: success, al: No, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\omond\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\omond\AppData\Local\Adobe\Lightroom CC\Data

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2 replies

Participant
Nov 20, 2024 6:11 AM UTC

Same issue.  Any fixes?

 

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yans52815739
Participant
Dec 12, 2024 1:56 AM UTC

same here, spent time with adobe rep, and was told my pc was too old, but worked before upgrade to 14 lrc

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