Lighroom crashing, freezing when trying to use AI removal

Question

I have a microsoft surface 4 laptop and using lighroom classic on the desktop. This problem has only just happened recently. I only just finished a portfiolo with 200 photos and I'm trying to edit 30 photos and it keeps crashing, freezing on me.

Whenever I try and use the AI removal tool (generate ai) it will freeze, take forever to load it or basically stops and keeps saying "not responding". It will even do it when I'm just trying to add a preset. It also sometimes shows up with this black screen? Even if I try and zoom in and out it will be heavily delayed and make the computer freeze.

It's taken me soooo many hours to edit what I have can someone please please help me. Photos attached of what it keeps doing.

please please help!!! Thank you.

Sameer K · Answer

Hey, @hanna_5491. Welcome to the Lightroom Community. I'll need more info to help you figure this out. I couldn't find crash reports submitted with the account you've signed in to on the community. If you encounter a crash dialogue, please submit it along with your Adobe ID. Check here for more steps: https://adobe.ly/3Wpjx0B

If Lightroom crashes when using specific tool sets such as Denoise, Masks, or Enhance, it could be a GPU-related issue on Windows. For now, follow the steps here to troubleshoot the GPU: https://adobe.ly/4aNMIjk

You can also monitor the Windows Event Viewer > Windows Logs > Application Logs to check for error reports and share them here. Please apply any pending Windows and driver updates on this machine.

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

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