Participant

Question

Light room premium not working

Forum|Forum|6 years ago
November 14, 2019
2 replies
524 views

I'm having an issue with my account, I have bought the premium via Ligthroom mobile, but the premium features are not available..

every time I try Its always giving me an error message saying that I need to subscribe and to "restore purchase " because my subscription is expired, but when I try to do so, it says that I already have a subscription ? However when I try to acces the premium features it keeps saying that my account is expired.???

Can you please check my account?

This topic has been closed for replies.

Adobe Employee

Hello, I see some details about your account and will send you a private message with some advice

--Charlie

Community Expert

Community Expert

>Can you please check my account?

This is an open forum, not Adobe support... nobody here can check your account

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

kirstyh83940792

Participating Frequently

Hi Far sung

can I recommend you contact adobe Support and tell them what your problem and they should be able to help you sort your problem.