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jjc97158674
jjc97158674
Known Participant
June 13, 2025
Question

Lightoom constantly crashing..

  • June 13, 2025
  • 2 replies
  • 247 views

LRCloud - RTX 4070, Intel i9-14900KF , 32GB RAM - keeps crashing every 5-10 minutes into my workflow (typically when i start to open a mask or make the pc perform). This is new and super frustrating to have the Lr constantly crash any tips? I am in studio graphics card drivers from Nvidia.

Is this an intel issue? I'm losing my mind.

2 replies

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
June 13, 2025

 We’ve reviewed the email address you use with this forum and found no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

 

Rikk Flohr: Adobe Photography Org
jjc97158674
jjc97158674Author
Known Participant
June 13, 2025

it just closes out, no report option to send.

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
June 13, 2025

In that event, I would refer you to your OS's (Microsoft's) crash reporting for clues. 

Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
June 13, 2025

Please go to Help>System Info… and provide us with your software's installed version number. 

 

Rikk Flohr: Adobe Photography Org
jjc97158674
jjc97158674Author
Known Participant
June 13, 2025

Lightroom version: 8.3.1 x64 [ 20250505-2344-4fb7147 ] (May 5 2025)
NGL Version: 1.41.0.11
WF Version: 7.3 5f6f02e
VF Version: 1.0.154
HIL Version: 40501
CAI Version: c2pa-c/0.6.0 c2pa-rs/0.46.0
PH Version: 5.2

Operating system: Windows 11
OS Version: Windows 11 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: CyberPowerPC GamingPC / Intel(R) Core(TM) i9-14900KF
Logical processor count: 32
Processor speed: 3.1 GHz
Real memory available to Lightroom: 32577.3 MB
Real memory used by Lightroom: 4301.1 MB (13.2%)
Virtual memory used by Lightroom: 11176.9 MB
Memory cache size: 4182.3 MB

Internal Camera Raw version: 17.3.1 [ 2227 ]
Maximum thread count used by Camera Raw: 17
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1191MB / 14240MB (8%)

Display: 5120x1440
System DPI setting: 96 DPI
Dark Mode: Yes
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce RTX 4070 SUPER (32.0.15.7652) - 11.5 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

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