Skip to main content
O
OLIMPIO5C20
Participant
August 23, 2021
Question

Lightroom 1tb plan purchased from the Apple only appears with 20gb.

  • August 23, 2021
  • 1 reply
  • 131 views

I have a Lightroom 1tb plan subscribed from Apple that is annual and fully paid, valid until 22 Jun 2022.

Recently I canceled this plan on the Apple Store, knowing that I can access it normally until 22 Jun 2022. After that, Adobe's cloud total was vhanged from 1tb to 20gb. I've already chatted with Adobe and Apple (where the plan was purchased) requesting to fix mu cloud to 1tb agan. Surprisingly, eache one says that it's the other one who solves the question. Adobe says Apple has to sort it out because the plan was bougth there, and Apple says Adobe is the one who can tamper with Adobe's Cloud. What else can I do? Suggestions?Thanks in advance.

 

This topic has been closed for replies.

1 reply

C
Charlie.D
Inspiring
August 23, 2021

I see no active plan from Apple, but I do see you are currently subscribed to the 20 GB Photography Plan.  Please contact Adobe Support directly again as they have the best tools and training to help.  Reach Support by using the chat icon at the bottom right of this page: https://helpx.adobe.com/support.html

 

Tell Adobe Support you need help switch from the 20 GB plan to the Lightroom 1 TB plan, which is the same price ($9.99/mo)

 

You can see more info about the plans here: https://www.adobe.com/products/photoshop-lightroom/compare-plans.html 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices