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ambellinaa2010
Participant
July 27, 2019
Question

Lightroom 2.3 crashing on Windows 10

  • July 27, 2019
  • 3 replies
  • 356 views

Whenever i try to switch from Photo Grid view to Detail view it crashes.

Lightroom version: 2.3 [ 20190502-0902-47ed471 ] (May  3 2019)

Operating system: Windows 10

OS Version: 10.0 [17763]

Application architecture: x64

System architecture: x64

Logical processor count: 16

Processor speed: 3.2 GHz

Built-in memory: 16330.4 MB

Real memory available to Lightroom: 16330.4 MB

Real memory used by Lightroom: 614.5 MB (3.7%)

Virtual memory used by Lightroom: 914.4 MB

Memory cache size: 0.0 MB

Internal Camera Raw version: 11.3 [ 197 ]

Maximum thread count used by Camera Raw: 9

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 0MB / 8165MB (0%)

Camera Raw real memory: 0MB / 16330MB (0%)

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1080, 2) 2560x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce GTX 1660 Ti (26.21.14.3136)

Application folder: F:\Adobe\Adobe Lightroom CC

Settings Folder: C:\Users\bandw\AppData\Roaming\Adobe\Lightroom CC

    This topic has been closed for replies.

    3 replies

    Inspiring
    July 27, 2019

    I have the same issue. It is quite dissapointing to not be able to use the GPU.

    The problem since CC was introduced is that we all became paying beta testers.

    So this comes to show that it isn't my machine but a bug og Lightroom CC

    99jon
    Legend
    July 27, 2019

    What is the F drive? Internal or external? The application usually works best when installed in the default location on the C drive especially if the C drive is a fast SSD. Local storage copies can live happily on an external drive.

    Sahil.Chawla
    Adobe Employee
    Adobe Employee
    July 27, 2019

    Moved to Lightroom — The cloud-based photo service

    Hi there,

    Sorry to hear about Lightroom crashing, let's make it right.

    Could you please try unchecking Use Graphics Processor located in Preferences > General and let us know if it helps?

    Regards,
    Sahil

    Inspiring
    July 27, 2019