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Participant
December 31, 2019
Question

Lightroom 3.1 lost presets, photos and albums on all the platforms

  • December 31, 2019
  • 1 reply
  • 250 views

My photos, albums and presets are gone. I search in my computer and all the raw footage and the original images are in the same place, I search on my mobile lightroom and all the images from there are gone and the same with the Lightroom Web. I also shut it down and restarted the computer. When I went to the Creative Cloud App Manager on my computer, the system didn't recognize that I already have the program so I had to reinstall and I still enable to see my albums, photos and presets. My version of Lightroom right now is 3.1. Can someone help me?

 

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1 reply

Sahil.Chawla
Adobe Employee
Adobe Employee
December 31, 2019

Hi Rafael,

 

Sorryt to hear about the lost images and presets, could you please check and confirm if you're able to see the images and presets here? https://lightroom.adobe.com/

Also, did everything disappear after a recent operating system or Lightroom update?

Regards,
Sahil

Participant
January 1, 2020

Hi Sahil. 

 

I have checked the web lightroom and the images and presets aren't there. About if it was after the recent operating system or lightroom update, I think it was after the recent operating system because when I try to verify if it was the version of the program, the CC app manager didn't recognize my lightroom that was installed so I had to re-install. 

 

Regards and thanks for the help.

 

Rafa ; )