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g_catalano
Participant
September 1, 2022
Question

Lightroom 5.5 and Cloud storage update from 20 GB to 1 TB

  • September 1, 2022
  • 1 reply
  • 195 views

Having run out of the 20GB space included in my Photography plan, yesterday I decided to purchase the 1TB space on Creative Cloud.

The updated storage space is properly showed in CC app and on the web too.

Unfortunately, Lightroom app still shows a cloud storage of 20 GB and since I have 21.1 GB of photos saved, it is not syncing the latest photos.

I installed Photoshop 23.5.0 and signed in to my account; storage is 1 TB and sync is ok (even if I have not synced anything, since I don't need Ps).

Also Lightroom on the web shows the same issue: storage is 20 GB and so I don't see the latest photos at all.

I have done sign out/if from Lr app and web several times but this didn't help.

It seems that only Lr cannot see the 1 TB storage.

 

MacBook Pro 14-inch 2021, M1 Pro.

macOS Monterey 12.4

 

Thanks in advance for any suggestion and help.

This topic has been closed for replies.

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
September 5, 2022

Hi there,

 

Welcome to the Lightroom Community. I'd love to help you figure this out.

 

I have reviewed your profile. You have two active subscriptions for the Photography Plan (20GB) & Creative Cloud 1TB Storage (20GB). Please back up images that have not synced yet to the cloud before troubleshooting this issue further.

 

Thanks!
Sameer K

G
g_catalanoAuthor
Participant
September 6, 2022

Dear Sameer,

today I started Lr and it shows 1TB storage; all images have been synced and are available in other devices.

Thank you very much for your help, the problem has been solved.

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