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huhan0423
huhan0423
Participant
March 7, 2026
Question

Lightroom 9.3 does not recognize or enable GPU acceleration on a system with Intel Core Ultra X7 and Arc Xe2 iGPU

  • March 7, 2026
  • 1 reply
  • 61 views

My newly purchased laptop features with intel’s new CORE ULTRA X7 358H, Arc B390 iGPU. Lightroom simply cannot recognize the GPU and cannot use the hardware acceleration. When will the new hardware get support?

    1 reply

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    March 26, 2026

    Hi ​@huhan0423,

     

    Apologies for the delayed response. Based on your hardware, the Intel Core Ultra CPU with Intel Arc iGPU should be supported. However, I’ll cross-check this with the product team to confirm compatibility and whether there are any known issues with this specific configuration.

     

    In the meantime, could you please help share a bit more information:

    • Go to Help > System Info in Lightroom and copy/paste the full details here

    • Share a screenshot from Preferences > Performance showing the GPU section

    • If you see any message indicating the GPU is unsupported, please include a screenshot of that as well

     

    For troubleshooting, you can also try:

    • Installing a previous version of Lightroom v9.1 from the Creative Cloud to check if the issue is specific to the latest release

    • Following the steps in this guide: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

     

    This will help us narrow down whether it’s a compatibility issue, a driver issue, or something specific to the current version.

     

    Once I have your system info, I’ll take this forward with the product team and get back to you.

     

    Thanks for your patience.

    Best,

    Anshul Saini

    huhan0423
    huhan0423Author
    Participant
    April 21, 2026

    Hi Anshul_Saini,

     

    Thanks for your reply and kind advice. However, I am using the lightroom non classic version. Also, even in v9.3, it still lacks support.

    Here is the system info I got from lightroom:

    Lightroom version: 9.3 x64 [ 20260407-1929-32efcc0 ] (Apr  7 2026)
    NGL Version: 1.43.0.5
    WF Version: 8.3 5c9a130
    VF Version: 1.0.164.1
    HIL Version: 40501
    CAI Version: c2pa-c/0.6.0 c2pa-rs/0.46.0
    PH Version: 5.2.3
    Adobe GSDK Version: 1.4.0.210
    CR Version: 29.0.0.202506270808_710830c
    Catalog ID: 2e5df340bf204a61aa1322586dcbdbd0

    Operating system: Windows 11
    OS Version: Windows 11 Pro (2009)
    Application architecture: x64
    System architecture: x64
    Computer model: LENOVO 21VG / Intel(R) Core(TM) Ultra X7 358H
    Logical processor count: 16
    Processor speed: 3.6 GHz
    Real memory available to Lightroom: 32272.5 MB
    Real memory used by Lightroom: 1399.9 MB (4.3%)
    Virtual memory used by Lightroom: 1282.9 MB
    Memory cache size: 1994.9 MB

    Internal Camera Raw version: 18.3 [ 2526 ]
    Maximum thread count used by Camera Raw: 9
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 0MB / 14088MB (0%)

    Display: 3072x1920
    System DPI setting: 192 DPI (high DPI mode)
    Dark Mode: Yes
    Desktop composition enabled: Yes
    Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: No, Keyboard: Yes

    Graphics Processor Info: Unknown
    Graphics Processor Detail: loaded: No, supported: No, compute: No, init: I5_Error, hard: fail_no_gpu2, soft: not_checked, al: No, dl: No
    OS Media Capability: true

    Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
    Settings Folder: C:\Users\huhan\AppData\Roaming\Adobe\Lightroom CC
    Library Folder: C:\Users\huhan\AppData\Local\Adobe\Lightroom CC\Data

    Does Adobe have a plan to support the new Core Ultra 3 series’ new Xe2 iGPU? Or am I missing some system dependencies?

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    April 24, 2026

    Thanks for sharing the detailed system info, ​@huhan0423.

     

    From what I see, Lightroom is not detecting the GPU at all (fail_no_gpu2).

     

    I’ll check with the product team regarding support for Intel Core Ultra (Xe2 / Arc B-series iGPU) and get back to you once I have confirmation.

     

    In the meantime, could you please confirm:

    • Please confirm the GPU driver version.
    • Have you tried reinstalling the GPU drivers?
    • Are you on the latest Intel graphics driver from Intel’s official site (not OEM)?
    • Have you tried a clean driver install (not just update)?

     

    Also, please confirm whether you’ve already tried any troubleshooting steps.

     

    This will help me avoid repeating steps when I share this with the product team and provide them with a clearer picture of what’s already been tested.

     

    Regards,
    Anshul Saini

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