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Participant
February 28, 2024
Question

Lightroom acts weird when using masks

  • February 28, 2024
  • 1 reply
  • 123 views

When I open my photograph and try to use the mask function my image on the display is frozen. Then there are weird blocks on the screen, eventually this all goes away. But when I try to change any sliders etc the dropdown menu cant open properly and there is text over text. 

 

Previously my laptop would say that "application is blocked from accessing graphics hardware", and close down Lr leaving a weird black rectangle in the middle of my screen. So i changed it that Lightroom uses my graphics card instead of letting Windows choose. But this has not solved the occasional black rectangle. 

 

All my drivers are up to date (Windows, graphics card, processor) and i have the latest version of Lr. 

My laptop is also not overheating. 

 

This is so frustrating and is in this moment stopping me from editing my pics. 

I hope someone can help me, and thank you in advance for your time. 

 

My specs are:

HP Omen 15 

AMD Ryzen 7 4800H with Radeon Graphics

16,0 GB

NVIDIA GeForce RTX 2060 

 

 

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1 reply

Sameer K
Community Manager
Community Manager
March 14, 2024

Hey, @Rune35705173f5wz. Welcome to the Lightroom Community. I'll help you figure this out. 

 

You have two GPUs on your machine. The power-saving AMD Graphics & the high-performance Nvidia RTX 2060.

Please try the steps in section 6 here to configure the default GPU for Lightroom: https://adobe.ly/3Vkvnc4

 

Also, as a side note, you can check the power profile set up on your device from Windows > Settings > System > Power & battery > Power mode. 

 

This should directly help how Lightroom works. 

Let me know how it goes. Thanks!

Sameer K