Lightroom advising trial ended but I have purchased a subscription

Question

I have been unable to use the Light room app on my laptop for a few days now as it advises trial ended and unable to restore purchase but I paid for a yearly subscription which started less than a month ago.

I have been able to use the app on my phone and on the web but have tried to sign in on the app on two different laptops but unfortunately no luck.

Anyone know how to fix this?

Charlie.D · Answer

Hello @Kimberly22119637ujf2

The Lightroom Mobile Premium subscription you started on iOS provides Lightroom only for Mobile devices -- both iOS and Android, but not Windows or Mac. To also used Lightroom on your laptop plus your mobile devices, please cancel your current mobile-only plan via iOS iTunes Subscription settings, and instead subscribe using your computer.

Plan options that support both computers and mobile devices are described at: https://www.adobe.com/products/photoshop-lightroom/compare-plans.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded